abc99 Privacy Policy

1. Information We Collect

When you register and use abc99, we collect certain categories of personal and technical information in order to provide you with a safe, reliable, and legally compliant betting experience. The types of information we may collect include:

• Identity data: full name, date of birth, gender, and nationality — collected to verify that you are 21 years of age or older.
• Contact data: email address, phone number, and residential address within Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar).
• Account credentials: username and a securely hashed password. We never store your password in plain text.
• Financial data: transaction histories, deposit and withdrawal records via bKash, Nagad, Rocket, Upay, or bank transfer. We do not store full payment card numbers.
• Technical data: IP address, browser type and version, device type, operating system, referring URLs, and session activity logs. This data helps us detect fraud and ensure platform integrity.

We collect only the minimum data necessary for the purposes described in this policy. You may be asked to provide additional documentation (such as a national ID or utility bill) as part of our account verification process to comply with anti-fraud and responsible gaming standards.

2. How We Use Your Information

abc99 uses the information we collect for clearly defined, legitimate purposes. We do not use your data in ways that are inconsistent with what is stated here. Our primary uses are:

• Account creation, verification, and ongoing account management, including identity checks required to confirm you meet the minimum age of 21.
• Processing deposits and withdrawals securely, reconciling financial records, and investigating any disputed transactions.
• Delivering and personalizing the abc99 gaming experience — including cricket betting markets, BPL and IPL odds updates, slot game recommendations, and live casino access.
• Sending transactional communications such as deposit confirmations, withdrawal notices, password-reset emails, and security alerts. We may also send promotional offers if you have opted in; you can opt out at any time.
• Detecting, investigating, and preventing fraudulent activity, unauthorized access, and any behaviour that may violate our Terms and Conditions or applicable law.
• Improving platform performance, fixing technical bugs, analysing usage patterns to make abc99 faster and more enjoyable for all players in Bangladesh.

3. Payment Information and Financial Data

abc99 supports local Bangladeshi payment channels including bKash, Nagad, Rocket, and Upay, as well as Dutch-Bangla Bank, BRAC Bank, City Bank, and other domestic banking options. When you initiate a deposit or withdrawal, we record the transaction amount, method, timestamp, and reference number. This data is retained for accounting, dispute resolution, and anti-money-laundering compliance.

We do not store your mobile banking PINs, full account numbers, or one-time passwords (OTPs). All payment processing is handled through encrypted channels. You are responsible for keeping your payment credentials confidential. If you notice any unauthorised transaction on your abc99 account, contact our support team at [email protected] immediately.

4. Data Sharing and Third Parties

abc99 does not sell, rent, or trade your personal information to external organisations for marketing or any unrelated purposes. However, we may share certain data with trusted third parties when it is necessary to operate our platform or required by law:

• Payment processors and gateway providers that facilitate your bKash, Nagad, Rocket, or bank-based transactions. These providers are contractually obligated to process data securely and only for the stated purpose.
• Technology and infrastructure partners (e.g., hosting providers, analytics tools, cybersecurity firms) who support the abc99 platform. All such partners are bound by strict confidentiality agreements.
• Regulatory bodies or law enforcement authorities when we are legally required to disclose data — for example, to assist in the investigation of financial crimes or to respond to a lawful court order.

We require all third-party service providers to respect the security and confidentiality of your data and to handle it in accordance with applicable data protection standards. We are not responsible for the privacy practices of external websites that may be linked from our platform — this policy applies only to abc99.cam.

5. Cookies and Tracking Technologies

abc99 uses cookies and similar tracking technologies to enhance your browsing experience, maintain your session, and gather anonymous usage statistics. A cookie is a small text file placed on your device when you visit abc99.cam. Cookies do not grant us access to your device or personal files.

We use the following categories of cookies on abc99:

• Essential cookies: strictly required to operate the platform and maintain your login session. These cannot be disabled without significantly degrading the site experience.
• Performance and analytics cookies: used to understand how users navigate the platform, which pages are visited most, and where technical errors occur. Data is aggregated and anonymised.
• Preference cookies: remember your platform settings such as your preferred language, display options, or recently viewed games so you do not need to reset them on each visit.

6. Data Retention

We retain your personal data for as long as your abc99 account remains active and for a reasonable period afterwards to fulfil our legal obligations, resolve disputes, and enforce our agreements. Financial records and transaction histories are retained for a minimum period as required under applicable financial regulations.

If you close your account, we will deactivate your profile and anonymise or delete personal data that is no longer required, except where retention is required by law or legitimate business need. You may request the deletion of your account and personal data by contacting [email protected].

7. Your Rights as a User

abc99 respects your right to understand and control how your personal information is used. As a registered user, you are entitled to exercise the following rights at any time by contacting us at [email protected]:

• Right of access: you may request a copy of the personal data we hold about you, including the categories of data, the purposes of processing, and any third parties with whom your data has been shared.
• Right of rectification: if any personal information we hold about you is inaccurate or incomplete, you may ask us to correct or update it promptly.
• Right to erasure: in certain circumstances, you may request that we delete your personal data. We will honour this request where we are not required by law to retain the data.
• Right to restriction: you may ask us to limit the processing of your personal data — for example, while a dispute about its accuracy is being resolved.
• Right to withdraw consent: where we rely on your consent as the legal basis for processing, you may withdraw that consent at any time without affecting the lawfulness of any processing carried out before withdrawal.

We will respond to all valid requests within a reasonable timeframe. In some cases, we may need to verify your identity before acting on a request to protect the security of your account and the accounts of other users.

8. Data Security

abc99 employs a range of technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include SSL/TLS encryption for all data in transit, secure password hashing using industry-standard algorithms, restricted internal access on a need-to-know basis, and regular independent security reviews.

While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe: choose a strong, unique password, never share your login details with anyone, and contact us immediately at [email protected] if you suspect any unauthorised activity on your account.

9. Protection of Minors

abc99 is strictly an adults-only platform. Our services are available exclusively to individuals who are 21 years of age or older. We do not knowingly register, serve, or retain personal data relating to anyone under the age of 21. If we become aware that a user under 21 has registered an account or provided us with personal information, we will promptly close the account and delete the associated data. If you believe a minor has registered on our platform, please contact us at [email protected] so we cantake immediate action.

10. Changes to This Privacy Policy

abc99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

We encourage you to review this Privacy Policy periodically to stay informed about how abc99 protects your information. Your continued use of the platform after any changes have been posted constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way abc99 handles your personal data, our support team is available around the clock to assist you. We are committed to addressing all privacy-related enquiries promptly, professionally, and in accordance with this policy.

You may reach us by email at [email protected]. Please include your registered username and a brief description of your query so we can direct your message to the appropriate team member and respond as efficiently as possible.